Terms and Conditions

Tāla TERMS OF SERVICE, PRIVACY POLICY AND SUBMISSIONS STATEMENT AS OF April, 2021

Tāla Education, (“Tāla”, “we”, “us”, “our”) promises to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. In this Terms of Service,  Privacy Policy and Submissions Statement (“Statement”), the term “Parent” includes legal guardians and the term “Customers” includes parents, families, educators, licensors and licensees.

Tāla utilises multi-platform services that provide users with information, materials, functions and musical and educational content (“Content”). Tāla Content can be experienced on a website(s) (the “Website”), and/or other media such as YouTube, Facebook, Instagram which are used for finding, listening, watching, and playing Content. 

PLEASE READ THIS STATEMENT AND PRIVACY POLICY CAREFULLY BEFORE USING Tāla websites and socials media handles. 

By using Tāla Applications or by clicking a box that states that you accept or agree to these terms, you signify your agreement to this Statement. We encourage you to read the Statement, and to use the information it contains to help you make informed decisions. If you do not agree to this Statement, you may not use the Applications.

We consider all information obtained to be a private communication between Tāla,  Tāla program providers  and parents.  All communications to Parents and care givers are handled via the parent’s email address and official Registered mobile/ Contact Number. In order to register with Tāla,  parents are required to validate their email address and will then only have visibility to information shared to that specific email address. We will not collect any personal information about adults or children except when specifically, and knowingly provided by a Parent to Tāla and/or to Tāla program providers.  Personal information gathered on our website and applications is collected and used only by Tāla and Tāla program providers.

Mode of Teaching: Offiline/Online Virtual Video calls, (Google, Zoom, Microsoft or another viable and commonly available free platform) 

Communication between Attendee, Teacher, Student and Parent: To maintain professionalism, safety of the student and teacher, transparency and ease of communication, Tāla uses third-party Education softwares, such as Google Classroom and SeeSaw for submissions, review, feedback, assignments and any other official class related activities. 

Should a parent/caregiver, choose to have a personal conversation with the teacher outside the official channels mentioned in the terms and conditions, it is at the discretion of the teacher and the parent. Tāla Education will not be responsible for any illegal, unlawful or untoward incidents/behaviour regarding the same.

All communication with Tāla will happen between the parent and teacher. 

Payment policy: 

I. Tāla TERMS OF SERVICE

This Statement governs your use of our Services as the User.

  1. YOUR ACCEPTANCE OF THE TERMS OF SERVICE By accessing, visiting, or browsing our Services, you accept and agree to this Statement. If you do not agree to this Statement, do not use the Services.
  2. YOUR PRIVACY
    Tāla takes your privacy very seriously. Your personally identifying information (“Personal Information”) is subject to our Privacy Policy which is incorporated and made a part of this Statement. It is your responsibility to review these policies carefully before using our Services. 
  1. Tāla COMMUNICATIONS
    1. REGISTRATION AND OFFICIAL RELATED COMMUNICATIONS
      Your use of the Services represents to Tāla that you consent to receive related electronic communications to your account. We may communicate:
      1. over email (to the address you provide when creating your Tāla profile/Registration From)
      2. through a third-party social content provider, or
      3. directly via Telephonic notifications, notifications, and alerts.
    2. MARKETING COMMUNICATIONS
      Tāla may, from time to time, send you newsletters about new features and content and other promotional announcements. If you do not wish to receive these promotional communications, please email info@Talaeducation.com to remove yourself from this mailing list. We will use commercially reasonable efforts to process such requests in a timely manner.
  1. USE OF CONTENT
    All information, materials, functions and Content (including Submissions, as defined in Section III, entitled “SUBMISSIONS”) contained on Applications are our copyrighted property or the copyrighted property of our licensors or licensees. All Content provided, is protected Indian and international copyright, trade secret or other intellectual property laws and treaties. All Tāla trademarks, service marks, trade names, and trade dress are proprietary to us and/or our licensors or licensees.
    1. PERSONAL USE
      Except as we specifically agree in writing, no Content from our sources may be used, reproduced, transmitted, distributed or otherwise exploited in any way other than as part of the Applications, except that where an Application is configured to enable the download of particular Content, you may download one copy of such Content to a single computer or mobile device for your personal, noncommercial home use only, provided that you (a) keep intact all copyright and other proprietary notices, (b) make no modifications to the Content, and (c) do not use the Content in a manner that suggests an association with any non-Tāla products, services or brands. Any business use, “re-mailing” or high-volume or automated use of Content is prohibited. We grant you a limited, non-exclusive, non-transferable, license to access the Content as a user. Except for the foregoing limited license, no right, title or interest shall be transferred to you.
    2. EDUCATORS AND EDUCATION INSTITUTIONS USE
      Educators and education institutions approved by Tāla are allowed to use Tāla’s Services, and any Content accessed through our Services, for use in connection with your education activities, classes and events.
  1. GEOGRAPHIC LOCATION RESTRICTIONS
    The availability of our Services may be subject to your geographic location, Internet connection, applicable state or national laws, location-specific Content and the devices you use to access our Services. While Tāla strives to provide you with fast and reliable experience, there are some instances where your device or Internet connection may cause our Services to be slow or where your geographic location can restrict you from viewing and participating in some Content and classes. Tāla will not be responsible for issues in quality or outages. You are responsible for all Internet or mobile data access charges. Please check with your Internet and/or mobile service provider for information on possible Internet data usage charges.
  1. YOUR PROMISES TO Tāla
    1. Copy Restrictions – Tāla respects the intellectual property rights of others and expects you to do the same.
  1. CONTACTING YOU
    Tāla will never contact you for sensitive personal information outside of the website or mobile app. You should never open any emails or click any links that appear to be from Tāla regarding your account no matter how legitimate these communications may look. Please access and change all information through your Tāla account by logging in with your username and password.

Registrations, Promo Codes and Offers 

Registrations are accepted on a first-come, first-served basis. Spaces for participants at the special rate are limited to the cut off date and validity of the promo code mentioned in the brochure, per course. For registrations beyond the cut off date, full price of the course will be charged. Tāla reserves the right to admit or deny a registration without any cause.

Payment

Payment for all purchase orders must be received in full before the start date of the course. For bulk orders from schools and other parties, the school must pay in full for all participants, prior to the cut off date for that course. A bulk purchase order number or confirmation number will be sent to the school account. The participants will need to register for the event, using that code. Participants registering with a purchase order should follow up with their employer to ensure timely payment.

Group discounts can be availed in consultation with the management and applies only when the management expressly agrees with the same in any written format.   

Refunds

Requests for refunds of registration fee must be received no later than five calendar days before the start of an online event and ten calendar days before the start of a face to face event. A 5% processing fee will be deducted from all amounts to be refunded. Registration fees are non transferable. 

If there is an issue in internet connectivity from the hosts the event will be rescheduled to a later date and if that is unavailable a full refund (excluding processing fee) will be offered in 10 working days. However, if there is an issue in connectivity from the participant’s side, beyond half an hour into the online event, no refund will be offered. However, course material or recording (at sole discretion of Tāla Education) will be shared with the participant.

Event Cancellation

Tāla Education reserves the right to cancel any course because of low registration or events beyond its control. In the unlikely event of cancellation, participants will be notified and offered the option to switch to a different date/course or receive a full refund. 

Professional Development Facilitator 

Tāla Education reserves the right to substitute event facilitators in the unlikely event that the facilitators listed cannot conduct the program. Substitution of event facilitators is not a cause for refund.

Tāla Education facilitators may receive honorarium for presenting at learning events.

Tāla Education facilitators agree to present materials and contents that are educationally sound for the learning event. Proper citations and permissions have been used and granted. If a facilitator’s proprietary interests are present in the learning event, Tāla Education will post this information on the event’s webpage.

Certificate of Completion 

Tāla Education provides a certificate of completion and participation with hours of professional development for each course participants complete. Tāla Education is in the process of accreditation from international educational organizations and bodies. Tāla Education makes no claim that we are an accredited or a certified entity/organization. Tāla Education uses its own intellectual property,  information, knowledge, concepts, lesson plans, activities, songs, and pedagogical approaches. We also borrow and share information, knowledge, concepts, lesson plans, activities, songs, and pedagogical approaches, borrowed with valid permissions and citations. All credit in written and verbal form is given to the proprietors of the content. 

Tāla Education is always looking to improve its programs, and welcomes feedback. If you would like to provide feedback, file a complaint regarding a Tāla Education online program, enquire about refunds or payments, please email the support team – support@talaeducation.com. Grievances are taken very seriously and will be addressed in a timely and thoughtful manner. 

Privacy

Your privacy is very important to us. This policy specifies what information we collect about you when you visit our website and how we use that information. It also tells you how you can limit our use of your information.

We reserve the right to disclose your information where required by law or to comply with a valid legal process (such as a search warrant, subpoena, or court order), to protect Tāla Education’s rights or property, or to ensure users’ safety.

Use of your photos during the workshop, testimony or feedback, verbally, written or by video, can be used on our website or promotional videos, unless told to us in writing.

CHILDREN’S PRIVACY and PROTECTION   We adhere to the Children’s Privacy and Protection and will not knowingly collect Personal Information from any child under the age of 13 without express parental consent. If a child under the age of 13 has provided us with age identifiable Personal Information, a parent or guardian of that child may contact us and request that such information be deleted from our records.

What Information Does Tāla Education Collect?

When you visit our website, Tāla Education servers may track data such as the total number of visits to our website and the number of visitors to each web page. We aggregate this information with member demographic data in our database and use it to maintain our system and to better understand how our visitors use our site and other services. The demographic data does not contain any information that identifies you personally. Our goal is to ensure that our website and other services are meeting our users’ needs.

When you make a purchase through the Tāla Education website, we ask you to “sign up as a new user.” During that process, we ask for your name, email address, postal address if applicable, telephone number, and your occupational role. We also ask you for a credit card number or some other account number to pay for your purchase. When you join Tāla Education, we may ask for more detailed demographic information. Tāla Education does not store credit card or other third-party account information.

 

  1. HOW INFORMATION IS USED AND SHARED
    1. You authorize us to use the Personal Information, Payment Information, Geolocational Information, and the Other Information (collectively, the “Information”) to:
      1. provide, maintain and improve our communication and any related services;
      2. provide our Services;
      3. send you class material, emails, messages and mail
      4. respond to your comments, questions and requests and provide customer service;
      5. administer our promotional programs, including marketing email communications;
      6. solicit your feedback;
      7. inform you about our products and services;
      8. viii.carry out any other purpose for which the information was collected.
  1. CHANGES TO THIS PRIVACY POLICY
    This Privacy Policy is effective as of the date stated at the top of this Statement. We may change this Privacy Policy from time to time.

III. SUBMISSIONS

In this Statement, we use the word “Submissions” to mean text, messages, ideas, concepts, pitches, suggestions, stories, screenplays, treatments, formats, artwork, photographs, drawings, videos, audiovisual works, musical compositions (including lyrics), sound recordings, characterizations, your and/or other persons’ names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and/or other similar materials that you submit, post, upload, embed, display, communicate or otherwise distribute (collectively, “Distribute”) on or through our social media and other formats.

How Does Tāla Education Protect My Information?

Before you send your information to our database, the payment gateway encrypts it with secure server software so that no one can read it during transit. They also use secure socket layer (SSL) certificates to protect all the information that is collected against unauthorized access. No information is shared to any third parties.

Only authorized Tāla Education staff has access to personally identifiable information in our database, and that access is limited to what is necessary to complete a transaction with you or to carry out other work-related responsibilities. We take the sharing of personal information very seriously, and staff who violate Tāla Education privacy policy are subject to disciplinary action, including termination.

Plagiarism, Copyrights and Trademark 

Our name, logo and intellectual property solely belongs to Tāla Education. 

Use of our intellectual property, songs, concepts, ideas, video content, written materials and softcopies of the same can be used only with permission and can’t be used unless exclusively written and granted by Tāla Education.

Revisions to This Policy

Tāla Education may revise or update this policy at any time. Any revisions or updates will be posted on this page. This policy was last revised in April 2021.